No account number to quote — there aren’t any. Write in English or in French.
So we can help quickly, include in your email: your iPhone model, your iOS version, and what you were doing when the problem happened — a screenshot helps a great deal.
Fastest route: “Report this question”, right inside the app — the report is anonymous and reaches us with the exact version of the content. Every report is checked against the SAAQ’s official study guides, and we correct quickly if there’s an error. You can also just write to us.
To restore a purchase on a new device: app settings → “Restore my purchases”, signed in with the same Apple Account. Refunds are handled by Apple, at reportaproblem.apple.com — purchases go entirely through the App Store.
Answers to the most common questions — the SAAQ knowledge test, what’s free and what full access adds, offline use — are in the FAQ.